K2M11 K2M12 Exchange of communication

K2M11 – Why it is important to reassure adults of the confidentially of shared information and the limits of this.

K2M12 – Organisational policy regarding information exchange.

All parents have the right to see all the information on their child or children but the school may have to break that confidentiality when safeguarding the child or children who may be vulnerable to forms of abuse.

The school holds yearly induction meetings and curriculum evenings, but understand that they always get a good ‘turn out’ but do not achieve 100% attendance. So it is very important to them to take this into account, by producing regular news letters informing parents of events to come and reflecting on those which have happened.

Again the school understands that not all parents like to receive information in this way and that sometimes letters are not read, therefore they give parents good notice, give information in two or more ways. Information is repeated and highlighted and is always clear and legible.

Communication over the phone if the child becomes ill, injured, or suspected case of bullying or usually distressed is dealt with in a professional, reassuring but straight to the facts manner.

Face to face communication is always offered either after the school day finishes or with a pre-arranged appointment. The school understands that when dealing with parents they need to be efficient, friendly, and have all the facts.

The school understands that they constantly have to work at the parent / school relationship, by appearing friendly, consistent, professional, good at listening and understanding the children’s and parent’s needs.

You may find these resources useful when completing the course.

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This post is part of the 201 Contribute to positive relationships • NVQ Level 2 section, which forms the Childcare Learning And Development website.