K2C6 Key features of effective communication

K2C6 – The Key features of effective communication and why it is important to model this when interacting with adults and children.

Communication Cycle:

1. Sender, will send the messages.
2. Medium, how you send the message.
3. Receiver, process and understanding message.
4. Feedback, reply.

Two way cycle.

Good communication is central to working with children and parents/carers. It involves listening, questioning, understanding and responding to what is being communicated by children, young people and those who are caring for them.

It is important to be able to communicate on a one to one basis and in a group context. Communication is a two way process and is not just about the words you use, but also your manner of speaking, body language and the effectiveness of how you listen. To communicate effectively you must take into account the culture and context of the person, for example where English is an addition language.

Also being aware of different ways of communication for example electronic channels, and that some children, young people or parents/carers may not understand what is being communicated.

Verbal Communication:

• Speaking.
• Using your tone of voice.
• Expressions i.e. pauses, stresses on words.
• Whispering.
• Greeting.
• Group communication.
• Formal or informal meetings.
• Telephone conversations.
• Written communication (letters, e-mail, notes, information)
• Reading.

Non verbal communication:

• Eye contact and movement.
• Facial expressions i.e. frowning, smiling.
• Hand gestures and movements.
• Body language and posture.
• Head movements i.e. nodding.
• Sign language.
• Touching or closeness i.e. invading someone’s personal space.
• Appearance i.e. untidiness.
• Sounds i.e. laughing.

You may find these resources useful when completing the course.

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This post is part of the 201 Contribute to positive relationships • NVQ Level 2 section, which forms the Childcare Learning And Development website.