K2C10 How to cope with disagreements with adults.

Dealing with disagreements with parents or carers?

Do’s	Don’ts
Approach and speak in a positive manner.	Aggressive.
Have positive body language.	Don’t have negative body language.
Listen carefully, repeat back information.	Do not talk over or not listen to what is being expressed.
Remain calm and polite, may be step back from the situation, take a pause.	Do not jump in make judgements or assumptions.
Be understanding and sensitive.	Don’t be impatience.
Make an appointment to discuss situation in further detail.	Do not shout, loss your temper or cool.
Always listen to points of view.	Never be rude.
Move away from the other children or parents.	Remove the children from the situation.
Do ask for help if required or if you are out of your depth.	Concentrate on the now not the past.
Ensure you know all the facts.	If you don’t know the answer, do not make it up.
Maintain eye contact, stay at same level.	Do not stand over someone.
Always refer to the school policy for any grievances that cannot be resolved.	Avoid making any personal comments.

Disagreements or conflict with a colleague (Can cross reference Unit 202, Knowledge No: K2S17)

You may find these resources useful when completing the course.

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How to cope with disagreements with adults

This post is part of the 201 Contribute to positive relationships • NVQ Level 2 section, which forms the Childcare Learning And Development website.